Refund and Returns Policy

Last updated: 13 August 2026

We want you to be able to buy from Weston Rode with confidence. This policy explains how cancellations, returns, faults and refunds are handled. It is in addition to, and does not reduce, your statutory consumer rights.

Changing your mind

For most goods bought online, you may cancel without giving a reason by telling us within 14 days after the day the goods are delivered to you (or to a person you nominated).

After telling us that you wish to cancel, you must send the goods back within a further 14 days. Contact us before returning anything so we can provide the correct returns address and instructions.

You are responsible for the direct cost of returning unwanted goods unless we agree otherwise. We recommend using a service that provides proof of posting.

Condition of returned goods

You may handle an item only as much as you reasonably would in a shop to establish its nature, characteristics and operation. We may reduce the refund to reflect a loss in value caused by handling beyond that.

Where possible, return the item complete with its accessories, instructions and original packaging. Missing packaging alone does not remove your statutory rights.

Refunds for cancelled orders

We will refund the price paid and the cost of our least expensive standard delivery option. Any extra amount paid for a premium delivery option is not refundable unless the goods were faulty, damaged or incorrectly supplied.

We will make the refund without undue delay and no later than 14 days after we receive the returned goods, or 14 days after you provide evidence that you sent them back, whichever is earlier. We will normally refund the original payment method.

Faulty, damaged or incorrect goods

Goods must be as described, fit for purpose and of satisfactory quality. If an item arrives damaged, is faulty or is not what you ordered, contact us promptly with your order number and a description of the problem. Photographs may help us resolve the issue, but they do not replace your legal rights.

Where the law entitles you to a repair, replacement, price reduction or refund, we will provide the appropriate remedy and cover reasonable return costs.

Exceptions

The change-of-mind cancellation right may not apply to certain goods, including personalised or made-to-order items, perishable goods, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Any relevant exception will be made clear before purchase. Faulty-goods rights still apply.

How to request a return

1. Use our Contact page and include your name, order number and the item concerned.
2. Tell us whether you are cancelling, or describe the fault, damage or error.
3. Wait for the returns address and instructions before posting the item.
4. Pack the item securely and retain proof of posting.

You may use any clear statement to cancel. A formal cancellation form is not required.

Model cancellation form

You may copy and send the following form, although any clear statement that you wish to cancel is sufficient:

To: Weston Rode — use the Contact page or the postal/email address shown in our Terms and Conditions.

I give notice that I cancel my contract for the sale of the following goods:

Goods: ______________________________

Order number: _______________________

Ordered on / received on: ____________

Customer name: _____________________

Customer address: ___________________

Signature (only if sent on paper): ______

Date: ______________________________